Performance Management
Bespoke Performance Management System
The CSW Sport Partnership approached KKExcel to assist them with the development of a bespoke performance management system using the principles of the Balance Scorecard (BSC). As a result of KKExcel's combined experience within local government and CSPs they were able to develop a system that was user friendly, whilst still providing a clear picture of performance for external partners.
Using the BSC framework KKExcel produced an effective performance management system, which was developed by incorporating the steps below:
- An audit of existing performance management methods used by the Partnership was undertaken
- In partnership with the CSW Sport core team a Business Planning Day was designed and hosted to engage with over 70 partners to collectively agree the future priorities and direction of the CSP through the production of a number of Destination Statements
- Once the Destination Statements had been developed KKExcel facilitated a further business planning session with the CSW Sport core team during which team members were able to prioritise and define a single Destination Statement and the key measurements required in order to identify progress towards the overall targets.
Following the CSW Sport Business Planning session an electronic excel based performance management system was developed to provide the CSW Sport core team with the opportunity to view their performance at any point in time against profiled targets throughout the financial year. It is hoped that a link will soon be made available on the CSW Sport website so that partners can also view current levels of performance at a glance against the CSP's key performance measures.